You do not need to be at the property during the cleaning. You can let the cleaner in or tell them where to pick up the keys. If needed, you can also give instructions on how to lock up and where to leave the keys when they’re done.

If you do not have your equipment/ products, please request a cleaner for the equipment/products. Please inform the company if you need a hoover, mop, etc., so we can inform the cleaners for equipment/products.

Cleaning companies typically charge based on square footage, with larger areas requiring more time and resources to clean thoroughly. A larger space may also involve more surfaces to clean, such as floors, walls, and ceilings, which can impact the overall cost. The minimum job duration is 3 hours; assign another task if it is completed early.

Please request a quote on our website by clicking “Book Now.” Add all items that need cleaning, and you will receive a quotation for our services.

Rocket Cleaners has a strict no-refund policy. However, if you have a complaint, we will investigate the matter thoroughly and review any evidence provided. We will then respond with a proposed solution in line with our policy. Before proceeding, we will request a detailed description of your complaint and any relevant pictures.

We reserve the right to charge £50 for late changes and cancellations within 24 hours. The same fee will apply if the cleaner cannot access your property to carry out duties.

When you book a service, it’s instantly available to all cleaners on the Rocket Cleaners platform. Confirmation time depends on cleaner availability and the type of service requested. If your preferred time isn’t available, the Rocket Cleaners team will reach out with the next closest option.

If you have booked a carpet cleaning service or any service requiring equipment delivery, please ensure parking near the property is available. If you cannot provide a parking permit or if there isn’t free parking available, additional parking charges will apply.

No, as it depends on the size and condition of the property. The duration of the cleaning is approximate and based on several factors. Cleaners will try to do their best within the given timeframe. Deep cleaning times vary depending on the property; some jobs might take longer.

Yes, oven cleaning is included in the deep cleaning service. Please let our administration team know if you wish to exclude oven cleaning. Please inform us if you have more than one oven on the property.cleaning service